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FOI Administration Info

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Dear East Renfrewshire Council,

I would like to make an FOI request for the following pieces of information:

1. How many people are employed to deal with FOI?
2. What is the budget for administering FOI?
3. Do you use case management software for FOI? If so, which one?
4. Do you publish a disclosure log?

If not all information is available, please treat questions individually.

Yours faithfully,

Alex Parsons

*Customer Services,

Thank you for your enquiry.

 

A Customer Service Officer will either answer your enquiry directly or
forward it to the appropriate Officer in East Renfrewshire Council within
the next 5 working days.

 

If your enquiry is a complaint you should receive a response within 5
working days.  If it is a Freedom of Information request you should
receive a response within 20 working days.

 

Did you know you can access a wide range of Council services online 24/7.
[1]www.eastrenfrewshire.gov.uk/doitonline

 

The council processes your personal data on the legal basis of carrying
out tasks in the public interest or for performance of a contract.  You
can find out how we use your information in our privacy statement on our
website. [2]http://www.eastrenfrewshire.gov.uk/datap...

 

Kind regards

 

Customer Services

 

 

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References

Visible links
1. file:///tmp/www.eastrenfrewshire.gov.uk/doitonline
2. http://www.eastrenfrewshire.gov.uk/datap...

*Customer Services,

Thank you for your enquiry.

 

A Customer Service Officer will either answer your enquiry directly or
forward it to the appropriate Officer in East Renfrewshire Council within
the next 5 working days.

 

If your enquiry is a complaint you should receive a response within 5
working days.  If it is a Freedom of Information request you should
receive a response within 20 working days.

 

Did you know you can access a wide range of Council services online 24/7.
[1]www.eastrenfrewshire.gov.uk/doitonline

 

The council processes your personal data on the legal basis of carrying
out tasks in the public interest or for performance of a contract.  You
can find out how we use your information in our privacy statement on our
website. [2]http://www.eastrenfrewshire.gov.uk/datap...

 

Kind regards

 

Customer Services

 

 

show quoted sections

References

Visible links
1. file:///tmp/www.eastrenfrewshire.gov.uk/doitonline
2. http://www.eastrenfrewshire.gov.uk/datap...

*Customer Services,

1 Attachment

Dear Alex Parsons

Thank you for your Freedom of Information request.

Please find your acknowledgement letter attached.

Kind regards

Shona

Shona MacLeod
Customer Service Officer/Assistant Registrar
Corporate and Community Services Department
Tel: 0141 577 3004
East Renfrewshire: Your Council, Your Future
www.EASTRENFREWSHIRE.GOV.UK
Did you know that you can access a wide range of council services online - 24/7? Visit www.eastrenfrewshire.gov.uk/doitonline
Please consider the environment - Do you really need to print this e-mail?
Information security classification 

NO MARKING        No special handling practices
PROTECT              Protective action required
PROTECT+           Additional protective action         DPA sensitive

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Maxwell, Graeme,

Hi Alex,

Thank you for your Freedom of Information request. Please find your answers below.

1. The Records Manager and Records Management Officer deal with FoI requests as part of a wider range of duties. The Council have a hub and spoke system in place where departmental officers process requests as part of their wider duties.
2. There is no dedicated budget for FoI. The salaries for the RM & RMO are paid for through the Legal Services budget.
3. ERC have a bespoke Access database and also use LAGAN (customer services case management programme).
4. We don't publish a disclosure log.

I hope this helps.

Many thanks

Graeme Maxwell
Records Management Officer
East Renfrewshire Council
Council HQ
Giffnock
G46  6UG
(0141) 577 3342

East Renfrewshire: Your Council, Your Future
www.eastrenfrewshire.gov.uk

Information Security Classification
No marking:     No special handling practices
PROTECT:          Protective action required
PROTECT+:       Additional protective action required  

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We don't know whether the most recent response to this request contains information or not – if you are Alex Parsons please sign in and let everyone know.