Mae hwn yn fersiwn HTML o atodiad i'r cais Rhyddid Gwybodaeth 'FOI Administration Info'.



Service Area: Customer Experience Team  
Name of service head:Rebecca Peck 
 
CAS Ref: CAS-591599-L8D3W8  
 
 
Enquiries to: xxx@xxxxxxxx.xxx.xx 
 
18th October 2018 
 
 
 
 
 
 
 
 
Dear Alex Parson, 
 
Re: Request for information under the Freedom of Information Act 2000  
 
 
Thank you for your four Freed​om of Information requests ​CAS-591599-L8D3W8  
 
Your request for information under the Freedom of Information Act 2000 has now been considered 
and the information requested enclosed. 
 
1. How many people are employed to deal with FOI?  
1.1 We have a team of Customer Services advisors within the Customer Experience team that are 
multi skilled.  
 
2. What is the budget for administering FOI?  
2.1 This data is not held by the Council 
 
3. Do you use case management software for FOI? If so, which one?  
3.1 Microsoft Dynamics 2015 CRM 
 
4. Do you publish a disclosure log? 
4.1 We do not currently produce a disclosure log. 
 
 
If you a​re dissatisfied with the way your request for information has been handled by Kingston 
Council, you can ask for review by writing to: Freedom of Information Officer, Guildhall 2, High 
Street, Kingston upon Thames, KT1 1EU, or by email to: xxx@xxxxxxxx.xxx.xx  
We aim to respond to you within 20 working days of receiving your request. If it is going to take 
longer we will let you know. 



 
If you remain dissatisfied with the handling of your request or any review you have the right to 
make a complaint to the Information Commissioner at the address shown below. Further 
information about the Freedom of Information Act 2000 is also available from the Information 
Commissioner at: 
 
Information Commissioner’s Office 
Wycliffe House 
Water Lane, Wilmslow  
Cheshire, SK9 5AF 
Telephone: 01625 545 700   
Website: ​http://www.ico.org.uk/ 
 
You can make future requests for information under the Freedom of Information Act 2000 on our 
website using the following link: 
 
http://www.kingston.gov.uk/info/200278/freedom_of_information/716/form_make_a_freedom_of_infor
mation_foi_request
 
 
 
Yours sincerely, 
 
 
 
 
Chantelle Eccleston 
Service Implementation Manager 
Royal Borough of Kingston upon Thames 
 
 
 
 
 
 
 
 
If this letter is not clear, please post it to: FREEPOST RBK BETTER LETTERS or ring 020 8547 5000.