Mae hwn yn fersiwn HTML o atodiad i'r cais Rhyddid Gwybodaeth 'FOI Administration Info'.



 
Information Governance
Right to Complain 
 
Introduction 
 
This leaflet is designed to be issued with any notice the Council may send in relation to a request for information 
made under the Freedom of Information (Scotland) Act 2002 or the Environmental Information (Scotland) 
Regulations 2004 [EIRs].  It sets out your rights of recourse should you be dissatisfied with the way the Council has 
dealt with your request (including inaction) or the extent of the information you have or have not received. 
 
Complaints/Reviews 
 
If you are dissatisfied with the way in which the Council has dealt with your request you may ask the Council to 
review its actions and/or decisions.  A request for review should be submitted in writing to the Service who 
responded to your initial request for information. 
 
Your requirement for a review must: 
 
(i)  be made within 40 working days of receipt of the notice; 
(ii)  specify your name and address for correspondence; 
(iii)  specify the request for information to which the review relates; and 
(iv)  specify the reason for your dissatisfaction. 
 
Your case will be reviewed within 20 working days. 
 
You may also require a review if you have not received a response to your original request within the normal 20 
working days of receipt of that request by the Council (40 days if extended by the Council under the EIRs).  Your 
complaint in that case must be made within 40 working days of the last date you should have received the response. 
 
Appeal to the Commissioner 
 
Should you be dissatisfied with the review decision or not receive the review decision within the 20 working days 
you may appeal to the Scottish Information Commissioner in writing (or in some other recordable form) at:  
 
The Scottish Information Commissioner 
Kilburn Castle, Doubledykes Road 
St Andrews, Fife KY16 9DS 
Tel: 01334 464610 
Fax: 01334 464611 
Email:  xxxxxxxxx@xxxxxxxxxxxxxxxxxx.xxxx 
 
You can also appeal online at www.itspublicknowledge.info/appeal  
 
Your appeal must: 
 
(i)  be made within six months of the review decision or the expiry of the 20 working days within which 
a review decision should have been made; 
(ii)  specify your name and address for correspondence; 
(iii)  specify the request for information to which the review relates; and 
(iv) specify the reason for your dissatisfaction. 
BCKC0010/Right to Complain