Thank you for your email. 

Your enquiry is important to us and will be recorded and responded to in
line with respective timeframes.  Our team will monitor the progress of
your enquiry to ensure you receive a timely response.

Data Protection Statement

We will use your information to provide the service requested. We may
share your personal data between our services and with partner
organisations, such as government bodies and the police. We will do so
when it is of benefit to you, or required by law, or to prevent or detect
fraud. To find out more, go to thurrock.gov.uk/privacy. Get free internet
access at libraries and community hubs

Regards

Tina Martin

Statutory & Corporate Complaints Manager

Information Governance Team

Disclaimer

The information in this e-mail and any attachment(s) are intended to be
confidential and may be legally privileged. Access to and use of its
content by anyone else other than the addressee(s) may be unlawful and
will not be recognised by Thurrock Council for business purposes. If you
have received this message by mistake, please notify the sender
immediately, delete it and do not copy it to anyone else. Thurrock Council
cannot accept any responsibility for the accuracy or completeness of this
message as it has been transmitted over a public network.

Any opinions expressed in this document are those of the author and do not
necessarily reflect the opinions of Thurrock Council.

Any attachment(s) to this message has been checked for viruses, but please
rely on your own virus checker and procedures.

Senders and recipients of e-mail should be aware that under the UK Data
Protection and Freedom of Information legislation these contents may have
to be disclosed in response to a request.

All e-mail sent to or from this address will be processed by Thurrock
Council's corporate e-mail system and may be subject to scrutiny by
someone other than the addressee.

This email has been scanned for viruses and malware, and may have been
automatically archived by Mimecast Ltd, an innovator in Software as a
Service (SaaS) for business. Providing a safer and more useful place for
your human generated data. Specializing in; Security, archiving and
compliance. To find out more [1]Click Here.

References

Visible links
1. http://www.mimecast.com/products/

Dear Mr Parsons,

Thank you for your recent communication which is being managed in line
with the Freedom of Information Act under the above reference number.  The
details of your request are outlined below together with the council’s
response.

Your request and our response

I would like to make an FOI request about the following statistics in the
previous annual period. If figures are recorded in calendar year this
would be 2017, if financial year 2017-18. If available in both, I would
prefer calendar for comparison to central government FOI statistics.

Request 1

1. What period do you record FOI statistics in? Financial Year/Calendar
Year/Other?  Financial
2. How many FOI requests have you received? (if this figure includes EIR
requests, please state) 1056
3. The number of requests where the information was granted? 667
4. The number of requests where the information was entirely withheld (no
information provided)? 293
5. The number of requests where the information was partially withheld
(some, but not all information requested, provided)? 39
6. How many requests were completed inside the statutory deadline? 1014
7. How many requests were appealed to internal review?  12
8. How many decisions were upheld at internal review? 8 (67%)
9. How many FOI decisions have been appealed to the ICO?  None
10. How many decisions were upheld by the ICO?  N/A
11. How many vexatious requests were received? None

Request 2

1.    1. How many people are employed to deal with FOI? FOI replies is
just one of a variety of tasks undertaken by the Information Governance
Team it is not possible to give a definitive figure for this question.

2. What is the budget for administering FOI? As per the reply to Q1 there
is not a separate budget for FOI’s as this is undertaken as part of a
wider team duty.

3. Do you use case management software for FOI? If so, which one? No.

4. Do you publish a disclosure log? We publish FOI replies on our website

You are free to use any information supplied to you for your own use,
including non-commercial research purposes.  However, any other type of
re-use, for example, by publishing the information or issuing copies to
the public will require the permission of the copyright owner.

Where the copyright is owned by Thurrock Council, you must apply to the
Council to re-use the information.  Please email
[1][Thurrock Borough Council request email] if you wish to re-use the
information you have been supplied. For information where the copyright is
owned by another person or organisation, you must apply to the copyright
owner to obtain their permission.

If you are dissatisfied with the way in which the council have managed
your request you can pursue an independent review by contacting us at the
above address and your request will be considered by the Information
Manager who will update you with the outcome. 

You may also wish to refer your case to the Information Commissioner’s
Office, details of this organisation can be found at [2]www.ico.org.uk .
Alternatively they can be contacted on 0303 123 1113.

Many thanks

Tina Barrell

Tina Barrell l Complaints & Information Governance Assistant I HR, OD &
Transformation

[3]thurrock.gov.uk l ext: 64882

Thurrock Council, Civic Offices, New Road, Grays, Essex RM17 6SL

Please note my working hours are 8.30am-2.00pm Monday-Thursday, please
copy in [4][Thurrock Borough Council request email] in relation to all FOI
matters or [5][email address] for all complaints queries.

An ambitious and collaborative community which is proud of its heritage
and excited by its diverse opportunities and future

Disclaimer

The information in this e-mail and any attachment(s) are intended to be
confidential and may be legally privileged. Access to and use of its
content by anyone else other than the addressee(s) may be unlawful and
will not be recognised by Thurrock Council for business purposes. If you
have received this message by mistake, please notify the sender
immediately, delete it and do not copy it to anyone else. Thurrock Council
cannot accept any responsibility for the accuracy or completeness of this
message as it has been transmitted over a public network.

Any opinions expressed in this document are those of the author and do not
necessarily reflect the opinions of Thurrock Council.

Any attachment(s) to this message has been checked for viruses, but please
rely on your own virus checker and procedures.

Senders and recipients of e-mail should be aware that under the UK Data
Protection and Freedom of Information legislation these contents may have
to be disclosed in response to a request.

All e-mail sent to or from this address will be processed by Thurrock
Council's corporate e-mail system and may be subject to scrutiny by
someone other than the addressee.

This email has been scanned for viruses and malware, and may have been
automatically archived by Mimecast Ltd, an innovator in Software as a
Service (SaaS) for business. Providing a safer and more useful place for
your human generated data. Specializing in; Security, archiving and
compliance. To find out more [6]Click Here.

References

Visible links
1. mailto:[Thurrock Borough Council request email]
2. http://www.lgo.org.uk/
3. http://www.thurrock.gov.uk/
4. mailto:[Thurrock Borough Council request email]
5. mailto:[email address]
6. http://www.mimecast.com/products/

Dear Mr Parsons,

Thank you for your recent communication which is being managed in line
with the Freedom of Information Act under the above reference number.  The
details of your request are outlined below together with the council’s
response.

Your request and our response

I would like to make an FOI request about the following statistics in the
previous annual period. If figures are recorded in calendar year this
would be 2017, if financial year 2017-18. If available in both, I would
prefer calendar for comparison to central government FOI statistics.

Request 1

1. What period do you record FOI statistics in? Financial Year/Calendar
Year/Other?  Financial
2. How many FOI requests have you received? (if this figure includes EIR
requests, please state) 1056
3. The number of requests where the information was granted? 667
4. The number of requests where the information was entirely withheld (no
information provided)? 293
5. The number of requests where the information was partially withheld
(some, but not all information requested, provided)? 39
6. How many requests were completed inside the statutory deadline? 1014
7. How many requests were appealed to internal review?  12
8. How many decisions were upheld at internal review? 8 (67%)
9. How many FOI decisions have been appealed to the ICO?  None
10. How many decisions were upheld by the ICO?  N/A
11. How many vexatious requests were received? None

Request 2

1.    1. How many people are employed to deal with FOI? FOI replies is
just one of a variety of tasks undertaken by the Information Governance
Team it is not possible to give a definitive figure for this question.

2. What is the budget for administering FOI? As per the reply to Q1 there
is not a separate budget for FOI’s as this is undertaken as part of a
wider team duty.

3. Do you use case management software for FOI? If so, which one? No.

4. Do you publish a disclosure log? We publish FOI replies on our website

You are free to use any information supplied to you for your own use,
including non-commercial research purposes.  However, any other type of
re-use, for example, by publishing the information or issuing copies to
the public will require the permission of the copyright owner.

Where the copyright is owned by Thurrock Council, you must apply to the
Council to re-use the information.  Please email
[1][Thurrock Borough Council request email] if you wish to re-use the
information you have been supplied. For information where the copyright is
owned by another person or organisation, you must apply to the copyright
owner to obtain their permission.

If you are dissatisfied with the way in which the council have managed
your request you can pursue an independent review by contacting us at the
above address and your request will be considered by the Information
Manager who will update you with the outcome. 

You may also wish to refer your case to the Information Commissioner’s
Office, details of this organisation can be found at [2]www.ico.org.uk .
Alternatively they can be contacted on 0303 123 1113.

Many thanks

Tina Barrell

Tina Barrell l Complaints & Information Governance Assistant I HR, OD &
Transformation

[3]thurrock.gov.uk l ext: 64882

Thurrock Council, Civic Offices, New Road, Grays, Essex RM17 6SL

Please note my working hours are 8.30am-2.00pm Monday-Thursday, please
copy in [4][Thurrock Borough Council request email] in relation to all FOI
matters or [5][email address] for all complaints queries.

An ambitious and collaborative community which is proud of its heritage
and excited by its diverse opportunities and future

Disclaimer

The information in this e-mail and any attachment(s) are intended to be
confidential and may be legally privileged. Access to and use of its
content by anyone else other than the addressee(s) may be unlawful and
will not be recognised by Thurrock Council for business purposes. If you
have received this message by mistake, please notify the sender
immediately, delete it and do not copy it to anyone else. Thurrock Council
cannot accept any responsibility for the accuracy or completeness of this
message as it has been transmitted over a public network.

Any opinions expressed in this document are those of the author and do not
necessarily reflect the opinions of Thurrock Council.

Any attachment(s) to this message has been checked for viruses, but please
rely on your own virus checker and procedures.

Senders and recipients of e-mail should be aware that under the UK Data
Protection and Freedom of Information legislation these contents may have
to be disclosed in response to a request.

All e-mail sent to or from this address will be processed by Thurrock
Council's corporate e-mail system and may be subject to scrutiny by
someone other than the addressee.

This email has been scanned for viruses and malware, and may have been
automatically archived by Mimecast Ltd, an innovator in Software as a
Service (SaaS) for business. Providing a safer and more useful place for
your human generated data. Specializing in; Security, archiving and
compliance. To find out more [6]Click Here.

References

Visible links
1. mailto:[Thurrock Borough Council request email]
2. http://www.lgo.org.uk/
3. http://www.thurrock.gov.uk/
4. mailto:[Thurrock Borough Council request email]
5. mailto:[email address]
6. http://www.mimecast.com/products/