FOI Administration Info
Dear East Renfrewshire Council,
I would like to make an FOI request for the following pieces of information:
1. How many people are employed to deal with FOI?
2. What is the budget for administering FOI?
3. Do you use case management software for FOI? If so, which one?
4. Do you publish a disclosure log?
If not all information is available, please treat questions individually.
Yours faithfully,
Alex Parsons
Thank you for your enquiry.
A Customer Service Officer will either answer your enquiry directly or
forward it to the appropriate Officer in East Renfrewshire Council within
the next 5 working days.
If your enquiry is a complaint you should receive a response within 5
working days. If it is a Freedom of Information request you should
receive a response within 20 working days.
Did you know you can access a wide range of Council services online 24/7.
[1]www.eastrenfrewshire.gov.uk/doitonline
The council processes your personal data on the legal basis of carrying
out tasks in the public interest or for performance of a contract. You
can find out how we use your information in our privacy statement on our
website. [2]http://www.eastrenfrewshire.gov.uk/datap...
Kind regards
Customer Services
References
Visible links
1. file:///tmp/www.eastrenfrewshire.gov.uk/doitonline
2. http://www.eastrenfrewshire.gov.uk/datap...
Thank you for your enquiry.
A Customer Service Officer will either answer your enquiry directly or
forward it to the appropriate Officer in East Renfrewshire Council within
the next 5 working days.
If your enquiry is a complaint you should receive a response within 5
working days. If it is a Freedom of Information request you should
receive a response within 20 working days.
Did you know you can access a wide range of Council services online 24/7.
[1]www.eastrenfrewshire.gov.uk/doitonline
The council processes your personal data on the legal basis of carrying
out tasks in the public interest or for performance of a contract. You
can find out how we use your information in our privacy statement on our
website. [2]http://www.eastrenfrewshire.gov.uk/datap...
Kind regards
Customer Services
References
Visible links
1. file:///tmp/www.eastrenfrewshire.gov.uk/doitonline
2. http://www.eastrenfrewshire.gov.uk/datap...
Dear Alex Parsons
Thank you for your Freedom of Information request.
Please find your acknowledgement letter attached.
Kind regards
Shona
Shona MacLeod
Customer Service Officer/Assistant Registrar
Corporate and Community Services Department
Tel: 0141 577 3004
East Renfrewshire: Your Council, Your Future
www.EASTRENFREWSHIRE.GOV.UK
Did you know that you can access a wide range of council services online - 24/7? Visit www.eastrenfrewshire.gov.uk/doitonline
Please consider the environment - Do you really need to print this e-mail?
Information security classification
NO MARKING No special handling practices
PROTECT Protective action required
PROTECT+ Additional protective action DPA sensitive
Hi Alex,
Thank you for your Freedom of Information request. Please find your answers below.
1. The Records Manager and Records Management Officer deal with FoI requests as part of a wider range of duties. The Council have a hub and spoke system in place where departmental officers process requests as part of their wider duties.
2. There is no dedicated budget for FoI. The salaries for the RM & RMO are paid for through the Legal Services budget.
3. ERC have a bespoke Access database and also use LAGAN (customer services case management programme).
4. We don't publish a disclosure log.
I hope this helps.
Many thanks
Graeme Maxwell
Records Management Officer
East Renfrewshire Council
Council HQ
Giffnock
G46 6UG
(0141) 577 3342
East Renfrewshire: Your Council, Your Future
www.eastrenfrewshire.gov.uk
Information Security Classification
No marking: No special handling practices
PROTECT: Protective action required
PROTECT+: Additional protective action required