Service Area: Customer Experience Team
Name of service head:Rebecca Peck
CAS Ref: CAS-591599-L8D3W8
Enquiries to: xxx@xxxxxxxx.xxx.xx
18th October 2018
Dear Alex Parson,
Re: Request for information under the Freedom of Information Act 2000
Thank you for your four Freedom of Information requests CAS-591599-L8D3W8
Your request for information under the Freedom of Information Act 2000 has now been considered
and the information requested enclosed.
1. How many people are employed to deal with FOI?
1.1 We have a team of Customer Services advisors within the Customer Experience team that are
multi skilled.
2. What is the budget for administering FOI?
2.1 This data is not held by the Council
3. Do you use case management software for FOI? If so, which one?
3.1 Microsoft Dynamics 2015 CRM
4. Do you publish a disclosure log?
4.1 We do not currently produce a disclosure log.
If you are dissatisfied with the way your request for information has been handled by Kingston
Council, you can ask for review by writing to: Freedom of Information Officer, Guildhall 2, High
Street, Kingston upon Thames, KT1 1EU, or by email to: xxx@xxxxxxxx.xxx.xx
We aim to respond to you within 20 working days of receiving your request. If it is going to take
longer we will let you know.
If you remain dissatisfied with the handling of your request or any review you have the right to
make a complaint to the Information Commissioner at the address shown below. Further
information about the Freedom of Information Act 2000 is also available from the Information
Commissioner at:
Information Commissioner’s Office
Wycliffe House
Water Lane, Wilmslow
Cheshire, SK9 5AF
Telephone: 01625 545 700
Website: http://www.ico.org.uk/
You can make future requests for information under the Freedom of Information Act 2000 on our
website using the following link:
http://www.kingston.gov.uk/info/200278/freedom_of_information/716/form_make_a_freedom_of_infor
mation_foi_request Yours sincerely,
Chantelle Eccleston
Service Implementation Manager
Royal Borough of Kingston upon Thames
If this letter is not clear, please post it to: FREEPOST RBK BETTER LETTERS or ring 020 8547 5000.